1. Acceptance
By accessing or using this website, submitting a service request, requesting a quote, scheduling a consultation, or booking our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please discontinue use of the website and services.
2. Website Usage
This website provides general information about available services and allows visitors to request quotes, consultations, and additional information. You agree to use the website only for lawful purposes and not to interfere with its operation, security, or availability.
3. Service Usage
Website information and quote requests do not automatically create a service contract. Any work we carry out is governed by a separate written agreement, estimate, proposal, or work order that describes the applicable scope, pricing, responsibilities, materials, and schedule.
4. User Responsibilities
You are responsible for providing accurate and complete information when requesting services or communicating about a project. You should promptly notify us of any changes, known hazards, access restrictions, property conditions, or other circumstances that may affect the work.
5. Property Access
Customers are responsible for providing safe and reasonable access to areas where work is scheduled. Pets, valuables, fragile items, and personal belongings should be secured or relocated before work begins. Delays caused by unavailable access or unsafe conditions may affect the project schedule.
6. Pricing
Quotes and estimates are based on information and conditions reasonably available when they are prepared. Quotes remain valid only for the period stated in the applicable document.
Payments follow the schedule and requirements established in the applicable project agreement. Additional work, upgrades, or changes are generally performed only after written approval.
7. Changes to Services
Requests to add, remove, or modify work may affect the total price, materials, labor requirements, and completion schedule. Approved changes should be documented in writing whenever reasonably practical before additional work begins.
8. Materials and Products
Materials and products will be selected according to the applicable project agreement, availability, suitability, specifications, and approved requirements. If a particular product becomes unavailable, an appropriate alternative may be proposed.
Customer-provided materials may be excluded from certain warranties where defects, incompatibility, missing components, or product failure are outside our control.
9. Scheduling
Start dates are confirmed based on the applicable agreement and project requirements. Weather, permits, inspections, material availability, supplier delays, staffing, site conditions, and other circumstances may affect scheduled dates.
We will make reasonable efforts to communicate significant schedule changes as soon as practical.
10. Unforeseen Conditions
Repair, renovation, maintenance, and improvement work may reveal hidden or previously unknown property conditions. These may include structural issues, water damage, electrical problems, plumbing conditions, defective materials, or other circumstances that were not reasonably visible before work began.
Additional work, revised pricing, or schedule changes may be necessary when such conditions affect the project.
11. Permits and Approvals
Certain projects may require permits, inspections, approvals, or compliance with applicable building, safety, zoning, or property requirements. Responsibility for obtaining required permits or approvals will depend on the nature of the project and the applicable written agreement.
12. Safety
We may delay, suspend, or refuse work when property conditions create an unreasonable risk to workers, occupants, visitors, or property. Customers should disclose known hazards and must not request unlawful or unsafe work.
13. Warranty
We guarantee applicable workmanship according to the warranty terms stated in your project agreement. Manufacturer warranties for products may be passed on where applicable and are subject to the manufacturer's own terms, limitations, and procedures.
Warranty coverage may not apply to normal wear, misuse, neglect, accidents, unauthorized modifications, improper maintenance, damage caused by others, or conditions outside the original scope of work.
14. Manufacturer Warranties
Products and equipment installed as part of a project may be covered by separate manufacturer warranties. Customers may be required to follow manufacturer instructions regarding registration, maintenance, installation, inspection, and warranty claims.
15. Third-Party Services
Some projects may require independent contractors, specialist trades, suppliers, inspectors, manufacturers, or other third parties. Their services may be subject to separate terms, warranties, schedules, and responsibilities.
16. Customer Property
Customers are responsible for securing valuables, fragile items, electronics, artwork, and personal belongings that may be affected by normal service activities. Reasonable care will be taken during work, but customers should protect items that may be vulnerable to dust, vibration, movement, tools, or construction activity.
17. Cancellation and Rescheduling
Cancellation or rescheduling requests should be made as early as reasonably possible. Charges may apply for completed work, specially ordered materials, scheduled labor, or other non-recoverable project expenses, subject to the applicable agreement and law.
18. Completion of Work
Customers should review completed work within a reasonable period and promptly report concerns or apparent deficiencies. Where appropriate, qualifying issues may be reviewed and addressed according to the applicable agreement and warranty terms.
19. Website Content
Website descriptions, photographs, service information, illustrations, pricing examples, and other content are provided for general informational purposes. Actual project requirements, materials, pricing, availability, and results may vary depending on the property and specific project conditions.
20. Intellectual Property
Website text, graphics, photographs, designs, layouts, documents, icons, and other original materials may be protected by intellectual property laws. You may not copy, reproduce, modify, distribute, publish, or commercially use protected materials without appropriate authorization.
21. Prohibited Activities
You may not use this website to submit false information, impersonate another person, interfere with website functionality, attempt unauthorized access, introduce malicious software, misuse forms or service requests, or engage in activity that violates applicable laws or the rights of others.
22. Privacy
Personal information collected through the website, service requests, consultations, or project communications is handled according to our Privacy Policy. By using the website or requesting services, you acknowledge the collection and use of information as described in that policy.
23. Limitation of Liability
To the fullest extent permitted by applicable law, our liability arising from a particular service or project is limited to the amount paid for the specific job giving rise to the claim. We are not liable for indirect, incidental, special, or consequential losses to the extent such limitations are permitted by law.
24. Events Beyond Control
We are not responsible for delays or failures caused by circumstances beyond reasonable control, including severe weather, natural disasters, utility interruptions, supply shortages, transportation disruptions, labor shortages, government actions, emergencies, or other extraordinary circumstances.
25. Termination
Either party may end an agreement for a material breach by providing written notice and, where required, a reasonable opportunity to correct the issue. Termination does not eliminate responsibility for completed work, approved changes, outstanding payments, or materials already ordered.
26. Suspension of Services
Services may be suspended when required payments are not made, safe access is unavailable, required approvals are missing, unsafe conditions exist, or continued work would create an unreasonable risk or violate applicable requirements.
27. Dispute Resolution
If a dispute arises regarding services, pricing, scheduling, project conditions, warranties, or these terms, the parties should first make reasonable efforts to resolve the matter through communication and review of the applicable project documentation before pursuing formal remedies.
28. Governing Law
These Terms and Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Disputes will be handled by courts having appropriate jurisdiction in Travis County, Texas, unless otherwise required by applicable law or agreed in writing.
29. Severability
If any provision of these terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue in effect.
30. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in services, website functionality, business practices, or applicable legal requirements. Updated terms will become effective when made available through the website unless otherwise required by law.
31. Entire Agreement
These Terms and Conditions, together with the applicable Privacy Policy, project agreement, approved estimate, work order, and other written project documentation, may collectively govern the services provided. If a specific written project agreement conflicts with these general terms, the project agreement may control the specific matter addressed in that agreement.
32. Acknowledgment
By using this website, requesting a quote, scheduling a service, approving project work, or entering into a service agreement, you acknowledge that you have had an opportunity to review these Terms and Conditions and agree to comply with the applicable provisions and responsibilities.